Bangladesh is on a mission to promote tourism through traditional and innovative investments services for the development of a competitive and sustainable economic growth. Sustainable tourism should also maintain a high-level of guest satisfaction and educational, esthetic, escapist, and entertainment experiences for the tourists.

The Department of Marketing, & THM, Faculty of Business Administration (FBA) of American International University Bangladesh, organized a seminar on " Guest Relations Management" on 26^th July 2023 at Room # 3203, Annex 3 for the students of Tourism and Hospitality Management. The seminar was presented by Mr. Mohammad Maniruzzaman - Front Office Manager, Sheraton, Dhaka.

Mr. Maniruzzaman, who is an alumnus of AIUB has significant experience in the hospitality industry of Bangladesh. The Resource speaker shared his real-life experiences, and in this knowledge sharing session, students learned about various hospitality and service recovery models. Mr. Maniruzzaman enlightened students about guest communication techniques and the importance of guest loyalty.

The session was ended by giving a vote of thanks to the resource speaker by Dr. Rezbin Nahar, Director, BBA Program. The guest speaker was presented with a Gift pack by Professor Dr. Partha P. Chowdhury, Chartered Marketer (UK).

On behalf of Department of Marketing, & THM Mr. Soumendra S. Das, Associate Professor, Department of Marketing and Mr. Mahmudul Hasan, Lecturer, Department of Tourism & Hospitality Management organized the event in consultation with Prof. Dr. Partha P. Chowdhury, Head, Department of Marketing, & THM, FBA. Mr. Stanley S. Rodrick, Sr. Assistant Professor, Department of Marketing, also attended the event.